Refund policy
Refund policy
By completing a purchase, you confirm that you have read and agreed to the terms outlined below.
All Sales Final
All purchases made through "Online Store" are final. We do not offer refunds after a purchase has been completed. Once an order has been placed and payment has been processed, the order cannot be canceled, refunded, or modified.
Returns
We do not accept returns or refunds. Returns will only be considered in very limited circumstances where a product arrives damaged or defective.
To be eligible for review, the following conditions must all be met:
- The item must be unused and in its original condition
- The item must remain in its original packaging
- Proof of purchase must be provided
To request a review, please contact us at noelvisiontm@outlook.com within 48 hours of delivery. Requests made outside of this window will not be considered.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and clear photos showing the issue. Each case will be reviewed individually. We reserve the right to determine the appropriate resolution.
Order Cancellations
Orders may only be canceled within 12 hours of purchase. After this period, the order may already be in processing and cannot be canceled or refunded.